Swiss Casino KYC Verification Process
Swiss Casino runs KYC checks to confirm who you are, where you live, and that the payment method belongs to you. The review starts when you hit certain account actions and it stays on file for later withdrawals.
Verification is requested when you submit your first withdrawal, when your total withdrawals reach a higher internal threshold, or when account activity triggers a security check (for example: repeated failed login attempts, changes to your registered details, or deposits from a new payment method).
You upload documents in the account profile or cashier area. Swiss Casino checks that the names and dates match your account, that the document is valid, and that the images are readable (full document, no cropped corners, no glare).
Processing time depends on document quality and how busy the compliance queue is. Straightforward cases are commonly cleared within 24 hours; more complex checks take 1–3 business days, especially if the address proof is unclear or the payment method needs extra confirmation.
- Identity (ID/Passport): A photo of a valid passport or national ID card. Swiss Casino expects the full page/sides, clear text, and an expiry date that has not passed. A selfie or liveness check can be requested if the upload looks edited or the face photo is hard to compare.
- Address proof: A document dated within the last 90 days showing your full name and current residential address. Typical examples are a utility bill (electricity, gas, water), a bank statement, or an official government letter. Screenshots and documents without issue date are rejected.
- Payment method: Proof that the deposit method is yours. For bank cards, Swiss Casino asks for a photo of the card with the middle digits covered (show the first 6 and last 4), plus the cardholder name and expiry date visible. For e-wallets, it requests an account/profile page or statement showing your name and the wallet identifier. For bank transfers, it accepts a bank statement or a document showing IBAN and account holder details.
At the moment, Swiss Casino ties KYC to withdrawals and security triggers, with most checks completed within 24 hours and the remainder finishing in 1–3 business